FAQ

The best time to call movers is as soon as you know your moving date. It's recommended to contact movers at least 4-8 weeks before your moving day to ensure availability and secure your preferred moving date.

At Kenji Movers, we understand that each move is unique, so the number of movers you'll need can vary based on several factors. Generally, for smaller apartments or studios, 2 movers are usually sufficient. If you have a 2-3 bedroom home, 3-4 movers are recommended. For larger homes or more complex moves involving heavy items like pianos, we may suggest a team of 4-6 movers to ensure efficiency and safety. Our friendly and professional team is happy to provide a free consultation to tailor our services to your specific moving needs and help you determine the ideal crew size for a seamless moving experience.

At Kenji Movers, we understand that flexibility and consistency are important to our customers. That's why we offer a flat rate for our moving services, regardless of the day or time. This means you won't be paying more for scheduling your move on a weekend compared to a weekday. Our commitment is to provide you with reliable and affordable moving services without any hidden or surprise costs, making it easier for you to plan your move anytime that suits you best. Choose Kenji Movers for transparent pricing and exceptional service every day of the week.

Yes, our movers can operate and move your belongings even in rainy weather. Our professional team is well-prepared to handle various weather conditions to ensure a smooth and safe moving process. We use high-quality, waterproof materials to cover and protect your items, ensuring they remain dry and undamaged during transit. Additionally, our moving vehicles are equipped with necessary protections to safeguard your belongings from the elements. Your satisfaction and the safety of your items are our top priorities, and we take all necessary precautions to maintain the highest standards of service, regardless of the weather.

We understand how important your belongings are to you, which is why we take every precaution to ensure a safe and smooth moving process. However, in the unlikely event that something gets damaged, we've got you covered. We provide a comprehensive insurance policy for all moves, offering peace of mind and protection for your items. If an accident occurs, simply notify our team as soon as possible. We will assess the damage, and depending on the valuation coverage option you selected, we will either repair the item, replace it with a similar item, or compensate you for its value. Our goal is to make sure your moving experience is as worry-free as possible, so you can trust us to handle any issues professionally and efficiently. Your satisfaction is our priority!

We prioritize making your move as seamless as possible. Our scheduling is designed to offer flexibility and efficiency. The first move of the day typically begins around 9:00am, and our last move usually wraps up by 7:00pm, though it can go later depending on the crew's completion time. We kindly request that you are available one hour before and after your scheduled move timeframe to account for any potential adjustments in timing. This allows us to accommodate any unforeseen delays and ensures that we can deliver exceptional service to you.

Yes, we offer comprehensive disassembly and reassembly services for your furniture. Our experienced team ensures that large or complex pieces are carefully taken apart for safe transportation and meticulously reassembled at your new location. This service includes handling items such as beds, dining tables, office desks, and more, making your move as stress-free and efficient as possible. We use specialized tools and techniques to ensure that your furniture is securely reassembled to its original condition. With Kenji Movers, you can have peace of mind knowing that your valuable furniture is in capable hands.

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